Communication in m&a

The Role of Communication in M&A Success: Scott Dylan’s View


Explore how effective communication in M&A can drive success and foster seamless transitions, as illuminated by Scott Dylan’s expert insights.

In the corporate world, M&A activity is booming. Scott Dylan, the Co-Founder of Inc & Co, talks about the importance of communication in M&A. He understands that good communication is key. It’s not just about the deal but also keeping the company’s heart alive. Scott points out that in fast-growing companies, talking effectively is crucial. This keeps the company culture strong, especially for Generation Y looking for jobs.

The global scene and changes in the economy put a strain on managing people. Scott Dylan highlights that a strong communication plan is needed. It helps businesses, especially in the US, manage their labour costs well without cutting jobs. Such plans let companies adjust their expenses and still get good returns on their people investments, even when times are tough.

Let’s look at the tech world. Adobe Inc.’s move to acquire Figma is a great example of good teamwork and talking things through. It took four months to do. Scott praises Adobe for how well they’ve managed past acquisitions like Behance and Frame.io. He shows us that with good communication in M&A, Adobe can move into new markets confidently. The Figma buyout is key as it brings many developers into Adobe’s Creative Cloud.

This merger brings up big questions about what products will look like and how users will experience them. Scott gives important views on how talking things through is vital. It makes sure mergers work well, meet new challenges, and live up to what partners and clients expect.

Understanding the Impact of Communication in M&A

In the world of business changes, communication best practices in M&A are key. Consider a global consumer goods firm planning to sell off a big division. They prepared well in advance, with their HR team setting up a detailed plan for sharing the news.

This plan reached out to everyone from top bosses to the staff who meet customers. They made sure each group got the info they needed. Important details were shared in a way that everyone could understand.

As the announcement day came close, the HR team’s work was like a well-rehearsed play. They made sure each step was carefully carried out. After sharing the news, they kept updating everyone on how things were going.

This careful sharing of information paid off. Messages were clear and made at the right times. This helped leaders talk with their teams effectively. A lot of people, from regional heads to HR experts, worked together to make this happen.

The HR team used modern ways to share information, like digital tools. They also set up a Transition Resource Center online. This was a smart move, showing the value of good communication best practices in M&A.

During this busy time, the HR team made sure staff stayed focused on their jobs. They talked openly about job security and future chances. This helped everyone feel more secure.

But this approach had its hurdles. Things like the COVID-19 pandemic can make it tough to try new things. Staff might resist changes that come with mergers.

To deal with this, it’s important to have a team ready for change. An article titled “4 Keys to Building a More Resilient Workforce” talks about this. The HR team also made a clear plan with roles, timelines, and key messages.

Lastly, listening to how staff feel is part of a good communication plan. Using surveys to get feedback is a smart move. This helps see if the communication is working well.

The Intersection of Corporate Communication and M&A Outcomes

The importance of corporate communication in M&A has gained more attention nowadays. CEOs who share more positive news during acquisition times exercise 6.7% more options later. This might show their doubt about the acquisition’s success.

In M&A, good mergers and acquisitions communication can predict success. CEOs who release more positive updates see a financial gain. On average, they get $220,000 more in the following quarter. It shows how public messages and internal valuations interact during mergers.

The private equity sector also feels the effects of communication. It has grown threefold in the past decade. With this boom, private equity investors must pay attention to new factors in deals. These include regulatory checks and financial assessments vital to M&A talks.

London’s financial leaders, including investors and advisors, are ready to share their insights. They will discuss shareholder interaction, report making, and preparation strategies for 2024’s financial and AGM season. This exchange of ideas underscores the value of corporate communication in M&A. Understanding investor expectations is key to M&A success.

As private equity companies expand, the need for strong communication increases. They are raising capital from various sources and making diverse deals. Also, the sector’s move towards diversification calls for clear messaging. This is vital in lending, private credit, and targeted investments.

Looking at the political scene, private equity is under the microscope as the U.S. approaches the 2024 election. The political focus highlights the need for strategic mergers and acquisitions communication. Effective communication plans are essential to overcome the challenges of such important years.

Finally, firms like FTI Consulting are here to help with M&A and Activism Insights. Experts like Edward Bridges, Pat Tucker, and Alex Le May offer advice. Their involvement proves that skilled communication is fundamental. It’s not just about managing how things look but driving towards success in M&A.

Scott Dylan on Effective Communication Strategies

The global pandemic has made us see the value of being ready for unexpected economic changes. It’s vital for keeping businesses running smoothly. Effective communication strategies are essential, says Scott Dylan. He knows a lot about private equity and buying companies in trouble. With Fresh Thinking Group, he’s led his team through these tough times. Good cash management and talking to people involved have been key.

Scott Dylan is good at looking ahead to avoid money problems. He believes it’s important to have someone focus on money matters. This helps prevent big financial worries. Being open with banks about any big money changes is also crucial to him.

The work of Fresh Thinking Group in Europe shows how important good communication is. They operate in digital, tech, e-commerce, and logistics. These areas need constant updates and open talks, especially when companies are joining together or changing. Under Scott Dylan‘s lead, adopting common goals and key business processes leads to growth.

Scott Dylan thinks effective leaders must inspire, communicate well, be emotionally strong, and focus on results. He uses direct, tailored talks to lead his team through changes. This helps the team stick together and deal with any issues in a practical way.

Scott dylan's effective communication

Scott Dylan uses surveys, supports mental health, offers training, and listens to staff feedback. These steps help understand how employees feel during big changes. They also make sure everyone shares the same goals, which is very important during mergers.

By promoting open talk, teamwork, and working together, Scott Dylan creates a positive workplace. He’s clear about what happens in mergers. This helps reduce worries about job losses or changes at work, keeping staff feeling good.

Learning from Scott Dylan, using effective communication strategies in mergers and acquisitions is about more than just talking. It’s about creating a story that unites everyone. And leading a company through changes with clear, caring, and cooperative communication.

Communication in M&A: Navigating Through Complexity

Effective strategies for communicating in mergers and acquisitions (M&A) are vital. They help us deal with the complex world of rules, cultural differences, and financial details. The time it takes for regulatory review in the US and Europe has gone up by 50% from 2017 to 2022. This increase shows how hard it is now to comply in M&A. Delays have become common, stalling deals for six months to 15 months. So, making a good communication plan for M&A is crucial for keeping everything running smoothly and keeping everyone positive.

About 30% of the biggest global acquisitions get delayed. These delays slow down progress and can ruin the value in many areas. When delays happen, employees get anxious and tired, and their commitment can drop. This issue underlines the need for detailed communication plans. These plans must tackle uncertainties to keep a competitive edge and ensure clear and timely messages.

Integration teams, both inside and outside the company, face problems when M&A slows down. Keeping employees during uncertain times becomes a tough and expensive problem. This challenge points out that the M&A world is always changing. Factors like looking for new markets or tech drive companies to merge or acquire others.

An important task in M&A is checking the financial, legal, and operational parts of the target company. During these checks, cultural and language barriers often pop up. So, we need communication strategies that work across cultures. These strategies help make sure nothing gets lost in translation, which could make the merger fail. Up to 90% of mergers don’t succeed because of these misunderstandings and culture clashes.

In fields like technology, media, transportation, and healthcare, M&A is getting more common. Clear and timely communication is very important in these industries. Companies aim to grow their reach and strengthen their market position. They must have open and careful conversations during the M&A process. Good communication helps guide deals to success. It also stops false info from spreading, which can make cultural differences worse and harm the merger’s achievements.

Internal Communication in M&A: Engaging Employees

Internal communication is key in mergers and acquisitions (M&A). It helps keep the business running smoothly and engages employees. Right from the start, it lays the groundwork for protecting the business and keeping top talent. By communicating well, an organisation can stay strong against competitors and keep its best people.

As mergers move forward, the importance of good internal communication shines through. The start, known as ‘Day 1’, is very important. It influences how employees and others see the merger. A good communication plan shares key details and helps everyone feel part of the team.

After the merger, good communication helps embed the changes. It makes sure that everyone understands and accepts the new way of doing things. This supports a smooth integration after the merger. A step-by-step communication plan is crucial for guiding teams through identifying stakeholders, managing communication, and showing the way forward.

Nearly 30% of mergers fail within three years, often because of cultural differences. Internal communication teams play a big role in merging different corporate cultures. They help align values, work styles, and operations. This builds a team that trusts the new leadership and direction.

But, building trust in new leaders is hard. Studies show 63% of employees trust leaders less during M&A. A good M&A communication strategy tackles these issues head-on. It keeps messaging clear and consistent, addressing changes in the work environment. This helps keep teams motivated during transitions.

Mergers face cultural, operational, geographical, and linguistic challenges. The right M&A communication strategy brings everyone together. It turns a diverse workforce into a united team. With careful communication, organisations can navigate changes smoothly. This supports the success of the newly merged company.

Stakeholder Communication in M&A: Scott Dylan’s Insights

Scott Dylan is well-known for his smart approach to mergers and acquisitions. He talks about the rise in M&A activities and what it means for talking to stakeholders. When M&A increases, HR has to work harder to communicate well and make changes smoothly. Dylan believes clear and active communication with everyone involved is very important.

He points out how US companies quickly adjust staff costs to fit the market, unlike some European firms. From 2002 to 2006, these changes helped American companies improve their human capital investment by nearly 20%. This success was not seen to the same degree in the UK and Western Europe.

Even when the economy was down, US regions managed to raise their human capital investment. Dylan shows us that talking to stakeholders wisely helped keep investment up in the US. This proves that honest and strategic talks with stakeholders work well, which is what Dylan supports.

Dylan also discusses how changing work hours or investing in training can improve human capital without cutting jobs. These tactics show how much he values and respects the people involved in M&A. It’s clear that Dylan cares deeply about effective communication with stakeholders.

Using careful communication methods, as Dylan does, highlights the need to build trust and work together during corporate changes. Dylan’s experience shows that good communication not only lowers risks but also creates a trustworthy and goal-shared environment.

Stakeholder communication in m&a

Designing Communication Plans for M&A Success

Mergers and acquisitions need detailed planning and clear communication. A communication plan for M&A greatly boosts staff morale during these times. By using careful mergers and acquisitions communication, companies can lessen worker worries, keep key staff, and make sure everyone knows and supports the firm’s goals.

Communication teams play a key role; they relay important news and reduce doubts as the merger happens. High points in communication efforts usually come at the announcement, the deal’s close, and the first merger day. Each phase needs clear messages to tell and engage stakeholders well.

Good communication supports the merger’s initial success phase. It also clearly states the merger’s strategic reason. This helps everyone, from investors to staff and clients, to believe in and follow the process. Starting well on Day 1 is vital, as is keeping in touch with people before the deal concludes.

It’s crucial to keep communicating after the merger. This keeps everyone updated, makes things transparent, and builds trust. Forming a effective communications plan means knowing who is affected, their worries, and setting markers to check how well the merger is going.

Companies often struggle with culture clashes and who is in charge. But, with strong mergers and acquisitions communication, these problems can be handled well. This starts in the checking phase of the deal.

PwC research shows it’s best to start managing changes at the beginning, with a 65 percent success chance. Aligning company cultures before the deal can also increase the merger’s value. M&A success isn’t just about money and operations. It’s largely about people, with communication being key to unity and a successful merger.

Scott Dylan’s View on Post-Merger Integration Communication

Post-merger integration communication is key when businesses merge. It’s a challenging phase. Different companies must unite and form a single entity. Scott Dylan, who has lots of experience, believes that good communication is crucial here. It helps deal with the complexities that come after a deal is done.

Good communication strategies are necessary. They help in making things work together, bringing practices in line, and bringing people together. Post-merger integration communication isn’t just about sharing information. It’s about building a shared vision and cooperation. For example, when Adobe bought Behance, its membership skyrocketed from 1 million to 35 million. This shows how good communication can lead to growth and a bigger user base.

Flexible communication strategies are also important for managing people well after a merger. In the US, some firms saw a 20% growth in human capital return on investment from 2002 to 2006. In contrast, UK and Western Europe had smaller gains. Adobe managed to keep its workforce flexible without major job cuts. They adjusted work hours and took other steps to keep things stable.

How happy customers and employees are can show if communication strategies work well after a merger. After Adobe acquired Substance, customer satisfaction and business performance were very high. This suggests successful integration through good communication. Positive feedback from the Frame team after joining Adobe also shows the benefits of supportive communication structures.

In digital production, Adobe integrating Adobe ID for Figma users showed the need for good communication strategies. It highlighted the importance of considering user experience. Adobe made sure to respond to user needs effectively by creating specific products. This approach shows how crucial good communication is in product development after mergers.

Scott Dylan believes that post-merger integration communication is vital for success. It’s not just a helpful tool but a must-have for any business looking to thrive after merging. It helps in creating a stable, united, and progressive company.

Communication Best Practices in M&A from Industry Experts

Effective communication is vital for a successful merger or acquisition. Industry experts say a solid communications plan should start early. This approach is crucial as the number of M&As grows, especially in the mid-market sector. Clearly, timely and well-thought-out communication is increasingly important.

A multifaceted communication strategy begins with thorough planning before the close. It is important to keep customers and employees informed. This reduces risks and prevents competitors from taking advantage. Experts believe that the first day is crucial to outline important changes and set the right direction.

After closing the deal, it is key to update stakeholders about big changes. This includes things like changes in the company structure or payment terms. Today, it’s essential to tailor communication to meet different needs, from investors to employees. A close collaboration between the communications team and the integration team ensures clear messages at all times.

A strong governance framework links closely with M&A success. Mergers with defined communication strategies have shown better results. Having a clear structure for governance and roles, such as an integration committee, helps greatly. This approach improves how organizational news is received.

Research by Mercer and Deloitte underlines the importance of clear communication. It can lower employee worries and improve retention. Companies good at communicating changes see better employee engagement. The role of internal communication is critical in keeping employees aligned with the company culture, especially during mergers.

Yet, M&As often fail due to communication problems. Such issues can cause cultural conflicts, spread rumors, and reduce trust among employees. Proper communication merges different corporate cultures, keeps talent, and ensures long-term success. It’s not just best practice; it’s essential for overcoming the challenges of merging companies.


In the world of mergers and acquisitions, understanding Communication in M&A is key. Scott Dylan stands out as a master in this field. He proves that clear and forward-thinking communication is crucial. His work shows the importance of talking openly and planning for the future.

Effective communication in M&A is complex, involving many people over time. Scott Dylan skillfully brings together CEOs, CFOs, and legal advisors. His talent in Communication in M&A helps companies grow stronger and more financially sound. He knows that understanding each other and planning carefully leads to success.

Public relations also play a big part in M&A, affecting how the public sees companies. Scott Dylan understands the importance of keeping a good public image. He works to keep trust with the community and stakeholders. By doing so, he ensures that companies remain strong and respected after merging.


What is the role of communication in mergers and acquisitions (M&A)?

Communication is key in M&A for clear understanding, managing expectations, and smooth transitions. Scott Dylan sees it as essential from start to finish. It aligns everyone and keeps the focus on success.

How do communication best practices influence M&A success?

Clear, consistent, and detailed communication is crucial in M&A. It leads to better choices, builds trust, and keeps everyone aligned with the common goal. This ensures everyone understands what is happening.

What is the importance of corporate communication during M&A?

Corporate communication structures the message throughout the company during M&A. It meets the needs of different stakeholders. It also helps overcome resistance, reduce doubts, and highlight the M&A’s benefits.

According to Scott Dylan, what constitutes effective communication strategies in M&A?

Scott Dylan recommends a straightforward and joint communication strategy. Share information early, listen to feedback, and have a common story for all. It supports the phases of transition and integration well.

What are the complexities of communicating during M&A, and how can they be navigated?

Combining cultures, managing doubts, and aligning interests are complex in M&A. A detailed communication plan that considers different scenarios is key. Being adaptable to changes is also important.

Why is internal communication crucial in M&A transactions?

Internal communication ensures staff are informed and involved during M&A. It keeps morale up, manages change, and gets staff support. This is crucial for successful integration and M&A success.

How does Scott Dylan view stakeholder communication in M&A?

Scott Dylan believes clear communication with stakeholders is the foundation of trust and cooperation in M&As. Direct and thoughtful communication helps share visions and goals. This makes the M&A smoother.

What should be the focus when designing communication plans for M&A?

Communication plans for M&A should be proactive and ready for different reactions. Scott Dylan stresses flexibility and insight in these plans. This helps achieve success in M&A.

Can you explain Scott Dylan’s view on post-merger integration communication?

Scott Dylan supports communication strategies after a merger that address merging different cultures and practices. Clear messaging is key for integrating teams and processes. This ensures a shared direction and reinforces the strategy of the merged entity.

What communication protocols can make a difference in M&A scenarios?

Effective communication protocols provide timely, relevant info and adapt to changes in M&A scenarios. They guide everyone through the transaction clearly and offer steps for a smooth transition.
Written by
Scott Dylan
Join the discussion

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Scott Dylan

Scott Dylan

Scott Dylan

Scott Dylan is the Co-founder of Inc & Co, a seasoned entrepreneur, investor, and business strategist renowned for his adeptness in turning around struggling companies and driving sustainable growth.

As the Co-Founder of Inc & Co, Scott has been instrumental in the acquisition and revitalization of various businesses across multiple industries, from digital marketing to logistics and retail. With a robust background that includes a mix of creative pursuits and legal studies, Scott brings a unique blend of creativity and strategic rigor to his ventures. Beyond his professional endeavors, he is deeply committed to philanthropy, with a special focus on mental health initiatives and community welfare.

Scott's insights and experiences inform his writings, which aim to inspire and guide other entrepreneurs and business leaders. His blog serves as a platform for sharing his expert strategies, lessons learned, and the latest trends affecting the business world.


Make sure to subscribe to my newsletter and be the first to know about my news and tips.